t: 01159375217 e: info@flowersonmainstreet.co.uk / Mon 9am-5.30pm, Tues-Fri 8am-5.30pm, Sat 8.30am-4pm

Returns

Our returns policy only applies to non-perishable items, this does not include flowers or plants.

Our policy lasts for 10 days, to complete your return, we require a receipt or proof of purchase.

Please contact us as soon as you are aware there is a problem at info@flowersonmainstreet.co.uk or 01159375217.

Refunds (if sent via post):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If this still does not occur, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund, please contact us.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you wish to exchange it for the same item, please contact us.